FAQ
Service FAQs
Do you have minimums?
All Custom Orders have a 8ft minimum $225 for all custom orders. Garlands are priced out by the foot- anything less than 8 ft would be a grab and go order. Delivery and Installation fees would be an additional cost based on location of the event and the scale of the installation.
What areas do you serve?
Dallas area- includes surrounding cities.
Do you require a deposit?
Yes, I require a 50% deposit upon booking in order to secure the reservation. The remainder of the balance is due two days prior to the event.
Do you have a refund policy?
Refunds will be issued for cancellations made prior to 14 days of scheduled event delivery. Any cancellations made prior to 14 days of scheduled event delivery will result in a credit to be used at a later date. Refund and credit will not be issued to cancellations within 48 hours of scheduled event delivery.
Do you have a cancellation policy?
Yes, cancellations must be made two weeks prior to your event. Cancellations made within 14 days of the event will result in your deposit credited towards a future booking. Any cancellations within 48 hours of the event will not receive a refund or credit and are not available for rescheduling.
Can I schedule an event last minute?
Any event scheduled within7 days of the event date are subject to a minimum $75 rush booking fee. Materials are ordered as needed for booked events. Any last minute events will be accepted upon schedule availability and materials on hand.
Balloon FAQs
How long do balloons last?
Due to fluctuating and unpredictable Texas weather- wind, heat and other elements can affect the balloons there is no guarantee on how long balloons will last.. The Dallas Party Girl only uses the highest quality balloons. The DPG can come to the event after set-up and fix any balloons that have been popped for an additional fee.